Management Policy Statement on Quality and Sustainability
1. Purpose and Commitment
RAM Quality Products Ltd. establishes, implements, maintains and continually improves this Quality and Sustainability Policy. The policy reflects the nature and context of the Company, relevant internal and external issues, the needs and expectations of relevant interested parties, and the Company’s strategic direction. It provides a framework for setting and reviewing quality objectives and expresses the Company’s commitment to meeting applicable customer, statutory, regulatory and other agreed requirements, as well as continually improving the effectiveness of its quality management system and the quality, safety and performance of its products and services.
2. Management Policy Statement
For approximately 40 years, RAM Quality Products Ltd. has been engaged in the design, development, engineering and manufacture of plastic products for the home, DIY, garden, children’s and toy markets. We are committed to supplying products and services that consistently meet applicable requirements and customer expectations, with particular attention to product quality, safety, reliability, value and service.
Our commercial and operational approach is guided by the following principles:
Customer Focus and Global Service
We aim to deliver reliable, high-quality products at competitive prices to leading retail customers in international markets. We support this objective through direct sales and direct supply to major global retail chains, enabling responsive customer service, effective communication, and accurate on-time and in-full delivery (OTIF). We strive to understand and meet customer requirements and to use customer feedback as an input for continual improvement.
Innovation, Engineering, and Technology
We foster innovation across industrial design, product development, engineering and graphic design. We invest in advanced manufacturing technologies, automation, and in-house development of machinery and production processes to improve efficiency, repeatability and consistent product quality.
Product Quality, Safety, and Compliance
We work to ensure that products are designed, manufactured, inspected, and controlled in accordance with applicable customer specifications and legal, regulatory, and market requirements. We maintain effective quality-control, inspection, and verification processes to ensure consistent product quality, safety, and performance. Where relevant to the product and market, we comply with applicable international safety standards and certification requirements for toys and consumer products.
Environmental Responsibility and responsible material use
We seek to reduce the environmental impact of our operations through responsible production practices, appropriate technologies, and the controlled use of recycled materials where suitable. We operate an environmentally responsible manufacturing facility that incorporates green technologies and controlled use of recycled materials. Material selection and process decisions are made with careful consideration of product quality, safety, performance, and applicable requirements, ensuring an appropriate balance between sustainability objectives and the delivery of safe, high-quality products.
People, Workplace, and Business Partnerships
We are committed to a safe, professional and respectful working environment that supports employee competence, engagement and responsibility. We seek long-term, mutually beneficial relationships with customers and suppliers, based on trust, transparency, clear requirements and defined quality processes.
Continual Improvement and Risk-Based Thinking
Management and employees contribute to maintaining and improving the quality management system in accordance with ISO 9001:2015. We identify and address relevant risks and opportunities, monitor appropriate performance indicators (KPIs), investigate nonconformities and customer feedback, and periodically review quality objectives and system performance through management review.
3. Communication and Availability
This policy is maintained as documented information, communicated and made understandable within the Company, and implemented through relevant activities and processes. It is made available to relevant interested parties, as appropriate, and displayed on the notice board at the entrance to the production hall. Employees are expected to understand how their work contributes to product quality, safety, customer satisfaction and continual improvement.
4. Responsibilities
Top management is responsible for approving this policy, ensuring that it remains appropriate to the Company’s purpose and strategic direction, providing the resources needed for its implementation, and reviewing it periodically for continued suitability. The Quality Manager is responsible for maintaining the policy as documented information, supporting its communication and implementation, and monitoring the effectiveness of related quality-management activities. All employees are responsible for applying the requirements relevant to their roles and contributing to continual improvement.
5. Approval and Document Control
This Quality and Sustainability Policy is approved by Top Management and maintained as controlled documented information within the Quality and Sustainability Management System.
Document No.: 005.2 | Revision: A
Prepared by: Olga Spector, Operations
Approved by: Ran Barzani, CEO
Issue / Update Date: 29 September 2026
Document Owner / Responsible Function: Quality Manager